Client Services Agreement

This Client Services Agreement (this "Agreement") is made and entered into as of the date signed below, by and between EmpoweredeX, LLC ("Empowered") and the Client identified above (each a "Party" and collectively the "Parties").

WHEREAS, Empowered has engaged in the design, sale, and installation of certain integrated technology products for the Client, which may include audio/video systems, home automation, networking, lighting control, and related systems (collectively, "Devices");

WHEREAS, Empowered wishes to provide ongoing remote monitoring, management, and support of Client Devices, and Client desires to purchase such monitoring and support services (the "Services") in accordance with the terms and conditions set forth herein;

NOW, THEREFORE, with the foregoing background incorporated by reference and in consideration of the mutual promises contained in this Agreement and for other good and valuable consideration, the receipt and sufficiency of which are acknowledged, and intending to be legally bound, the Parties agree as follows:
Agreement Terms
1.  Effective Date
The effective date of this Agreement shall be the date that Empowered executes this Agreement after first being executed by the Client.
2.  Selected Service Plan
Client subscribes for the following monthly support plan (select one):

A Note on Choosing the Right Plan

At Empowered, our team is deeply committed to every client and every project we touch. Because of that commitment, there are times when our technicians are fully focused on an installation, a complex troubleshooting session, or a client who needs them most. We want to be honest with you about what each plan is designed to deliver so that your expectations are always met — and ideally exceeded.

The Basic (No Cost) plan is designed for clients who understand that support is available on a scheduled basis during business hours and who do not anticipate needing to reach our team outside of that window. If you value the ability to pick up the phone, send a text, or reach us at any hour and receive a timely response — even on evenings or weekends — we genuinely encourage you to consider the Premium or Enhanced plan. Those plans exist precisely for that purpose, and they ensure our team is available to you without delay.

We care too much about your experience — and our team’s ability to serve you well — to let the wrong plan create the wrong expectation. If you have any questions about which plan is the best fit, please don’t hesitate to ask before signing.
3.  Scope of Remote Monitoring Services
Where applicable to the selected plan, Empowered will use commercially reasonable efforts to monitor the following:
  • Whether connected devices are online and communicating with the network
  • Health status of compatible AV devices and smart lighting systems (availability varies by manufacturer)
  • Internet connection up/down state and average upload/download speeds
The following are expressly outside the scope of remote monitoring and Services under this Agreement:
  • Audio or video quality issues on a device that is otherwise shown as online
  • Performance of third-party applications or streaming services within a functioning device (e.g., Netflix, Pandora, Apple TV+)
  • Major home appliances, plumbing, HVAC, electrical systems, or any device not installed by Empowered
  • Any device or system not connected to the Client's monitored network
4.  Term and Termination
The initial term of this Agreement shall commence on the Effective Date and continue on a month-to-month basis. Either Party may terminate this Agreement at any time upon thirty (30) days written notice to the other Party. Written notice may be delivered via email to support@empoweredex.com or by certified mail to Empowered's address listed above.

Upon termination, Client's access to remote support Services will cease at the end of the final billing period. No partial-month refunds will be issued. Any outstanding invoices for onsite service calls remain due and payable regardless of termination.

5.  Onsite Service Rates

When a remote resolution is not possible, or when the Client requests an onsite visit, the following service rates apply based on the selected plan:

* Additional travel fees may apply for service locations more than 60 miles from Empowered corporate office at 9355 John W Elliott Dr Suite 25, Frisco, TX 75033.
All onsite service is scheduled during normal business hours unless otherwise arranged in advance. After-hours onsite service, if available, may be subject to additional fees.
6.  No Warranties or Representations
Empowered does not represent or warrant that the monitoring and support Services will prevent any loss, damage, or injury to persons or property, or guarantee uninterrupted system performance. Client acknowledges and agrees that Empowered is not an insurer and this Agreement is not an insurance contract.
All Devices are covered by their respective manufacturer's warranties. Empowered's workmanship warranty on installed systems is sixty (60) days from the date of installation completion, as outlined in the original purchase or installation agreement. Empowered hereby disclaims any implied warranty of merchantability or fitness for a particular purpose.
Software-based systems, including but not limited to home automation controllers, media servers, streaming devices, and network equipment, may from time to time require a reboot or software update. This is inherent to modern technology and shall not be deemed a defect or a failure of Services.

7.  Limitation of Liability
In no event shall Empowered be liable to Client for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or loss of use, arising out of or related to this Agreement or the Services, whether based on contract, tort, strict liability, or any other legal theory, even if Empowered has been advised of the possibility of such damages.
Empowered's total cumulative liability to Client arising out of or related to this Agreement shall not exceed the total monthly fees paid by Client to Empowered in the three (3) months immediately preceding the event giving rise to the claim.

8.  Transfer and Subcontracting
Empowered may transfer or assign this Agreement or engage authorized third-party subcontractors to provide any portion of the Services. Client hereby consents to Empowered's use of subcontractors, provided that Empowered remains responsible for the quality of Services delivered. Client shall not assign or transfer this Agreement without the prior written consent of Empowered.

9.  Privacy and Data Collection
In order to provide the Services, Empowered may collect information about Client and Client's Devices. This information may include device model and serial numbers, room names, network configuration details, zip code, time zone, and usage data necessary to monitor and maintain system performance. By entering into this Agreement, Client consents to the collection and use of this information for the sole purpose of providing the Services.
Empowered will not sell Client's personal information to third parties. Empowered may share information with authorized service partners solely to fulfill its obligations under this Agreement. Empowered employs commercially reasonable security measures to protect Client data.

10.  Entire Agreement and Amendments
This Agreement, together with any attachments and incorporated references, constitutes the entire agreement between the Parties with respect to the Services described herein and supersedes all prior discussions, representations, or agreements on the subject matter. This Agreement may not be altered, amended, modified, or otherwise changed in any respect except by a written instrument duly executed by authorized representatives of both Parties.

11.  Dispute Resolution
The Parties agree that any dispute or disagreement arising out of or relating to this Agreement shall first be addressed through good-faith negotiation. If negotiation is unsuccessful, the Parties shall seek resolution through mediation before pursuing any other remedy.
Any dispute that cannot be resolved through mediation shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall be conducted in Dallas County, Texas. The substantive law of the State of Texas shall apply. The prevailing Party shall be entitled to reimbursement of reasonable attorney's fees, costs, and expenses. All decisions of the arbitrator shall be final, binding, and non-appealable, and judgment may be entered in any court of competent jurisdiction.

12.  Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

13.  Notices
All notices, requests, or other communications required or permitted under this Agreement shall be in writing and shall be deemed duly given when delivered by email with confirmed receipt, or when sent by certified mail, return receipt requested, to the addresses set forth at the beginning of this Agreement.

14.  Payment Authorization — ACH & Credit Card
By signing this Agreement, Client authorizes EmpoweredeX, LLC ("Empowered") to initiate recurring monthly charges for the selected support plan, as well as any applicable onsite service fees, to the payment method designated below. Client may update their payment method at any time by contacting Empowered at support@empoweredex.com or (214) 937-4650.
A 3% service fee applies to all credit card transactions. No additional fee applies to ACH/bank transfer payments. Monthly plan fees are billed on the same date each month. Onsite service invoices are due within thirty (30) days of service.


You will not be charged today. We’ll send a separate secure payment-authorization form after reviewing your agreement